Return & Exchange Policy
We strive to provide the best possible shopping experience for our customers. If you need to return a product, please review the following policy.
1. Return Period
Customers may request a return within 7 days from the date the order is received.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The product must be in its original condition.
- The product must not have been used, installed, or damaged.
- The product must be returned in its original packaging with all accessories and included items.
- Proof of purchase may be required.
3. Non-Returnable Items
The following items cannot be returned:
- Dry or wet pet food.
- Treats and snacks.
- Products that have been opened or used.
- Products damaged due to misuse.
- Products returned after the 7-day return period has expired.
4. Damaged or Incorrect Products
If you receive a damaged product or an item that does not match your order, please contact our Customer Support team within 24 hours of receiving your order and provide clear photos showing the issue.
In such cases, we will cover all return shipping costs or send a replacement product at no additional charge.
5. Return Shipping Fees
Return shipping fees or other applicable charges may be deducted from the refund if the return is not due to an error on our part.
If your order qualified for free shipping by meeting a minimum purchase amount, and returning part of the order reduces the total below the free shipping threshold, we reserve the right to deduct the original shipping cost from your refund.
6. Refunds
Once the returned product has been received, inspected, and approved according to this policy, your refund will be processed using the original payment method.
Refunds are typically completed within 2 to 14 business days, depending on your payment provider or bank.
7. Exchanges
Products may be exchanged, subject to availability and approval by our Customer Support team.
Alternatively, you may return the original item and place a new order for the desired product.
8. Order Cancellation
Orders may be cancelled before they have been shipped by contacting our Customer Support team.
If the order has already been shipped, it will be handled according to this Return & Exchange Policy.
9. Failed Delivery
If delivery cannot be completed due to incorrect shipping information provided by the customer, or because the customer is unavailable or unresponsive to the shipping carrier, the customer may be responsible for any re-shipping fees or additional charges incurred.
Contact Us
If you have any questions about our Return & Exchange Policy, please contact our Customer Support team through the official communication channels listed on our website.